Cyl88 Privacy Policy: Our Commitment to Protecting Your Data
Cyl88 takes the privacy and security of every user's personal data seriously. This policy transparently explains how we collect, use, store, and protect your information when you use our platform in Malaysia.
Effective Date: 1 January 2026 | Version: 2.1
Information Collected by the Platform
Cyl88 collects various categories of information from users to operate the platform safely and efficiently. This information is collected directly from you during registration and platform use, as well as automatically through industry-standard tracking technologies.
Account Information: When you register, we collect your full name, date of birth, phone number, email address, and encrypted password. For identity verification (KYC), we may require a copy of a valid government-issued ID such as a Malaysian identity card or passport to ensure the safety of all users on the platform.
Payment Information: All transactions are processed in Malaysian Ringgit (RM). We retain transaction records including deposit amounts, withdrawals, and transaction dates. Bank card or online banking account details are processed through a secure payment gateway, and we do not store your full bank account number on our servers.
Device & Browser Information: cyl88 automatically collects your IP address, browser type, operating system, screen resolution, browser language, and login session information. This data is used to detect suspicious activity, prevent unauthorised access, and keep your account secure at all times.
Usage Data: We record pages visited, games played, session duration, bets placed, and in-platform settings preferences. This data helps us continually improve the user experience and surface the most relevant content for you.
How Your Information Is Used
Account information is used to verify user identity, prevent fraud, detect unauthorised activity, and comply with legal requirements including anti-money laundering regulations in force in Malaysia. This process ensures the cyl88 platform remains secure for all registered users.
Payment data is used solely to process deposits and withdrawals in MYR, verify transactions, and generate accurate financial records for your account. cyl88 does not use payment data for any purpose other than processing transactions that have been authorised by the user.
Usage data and device information are analysed in aggregate to understand usage patterns, identify areas for improvement, optimise mobile platform performance, and design a better user experience for the Malaysian community.
Your email address and phone number are used to send important account notifications, transaction confirmations, security alerts, and policy updates. You may opt out of marketing communications through your account settings at any time.
Account information and transaction history are accessed by our support team solely to assist with queries and issues you raise. This access is strictly controlled and logged for internal audit purposes to ensure your privacy is always protected.
Game activity data is used to monitor betting patterns and support users who may need responsible gambling assistance. Bet limit and session break features rely on this data to function effectively for the well-being of our users.
Cookies, Tracking & Your Choices
Cyl88 uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a personalised experience to each user. Cookies are small text files stored on your device when you visit our platform, and they play a key role in keeping your session secure and seamless.
We use three categories of cookies. Essential cookies are essential for core platform operations such as login authentication and session security — these cookies cannot be disabled as they are fundamental to platform functionality. Performance cookies help us understand how users interact with the platform by collecting anonymous statistical data for internal analytics purposes. Preference cookies also stores your personal preferences — such as interface language and display settings — to make each visit more convenient for you.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your ability to log in securely to your cyl88 account. For further guidance on managing cookies, please refer to the help section of your browser.
Data Storage, Security & Sharing
Cyl88 stores user data on secure servers protected by 256-bit SSL encryption — the same security standard used by major banking institutions in Malaysia. Access to the user database is restricted to authorised personnel only, and all access is logged through a rigorous audit system to prevent any misuse.
Your data is retained for as long as your account remains active, and for the period required by Malaysian law following account closure — typically no more than seven years for financial records as stipulated by the relevant authorities. Data that is no longer needed will be securely deleted using industry-recognised methods to ensure your information is not misused.
Cyl88 does not sell users' personal data to any third party for marketing purposes under any circumstances. We only share data with selected and trusted third parties in the following limited situations: technical service providers such as payment processors and gaming software providers bound by strict confidentiality agreements; and regulatory authorities or law enforcement when required by applicable Malaysian law. All third parties we work with are required to uphold data protection standards consistent with this policy.
Your Data Rights
- Right to Access: You have the right to request a copy of the personal data we hold about you at any time through cyl88's official support channels.
- Right to Rectification: You may request corrections to any inaccurate or outdated information through your account settings or by contacting our support team directly.
- Right to Erasure: You may request the deletion of your account and personal data, subject to data retention requirements under applicable Malaysian law.
- Right to Restrict Processing: You have the right to request that we limit how we use your data in certain circumstances recognised under privacy law.
- Right to Data Portability: You may request an export of your account activity data in a machine-readable format for your personal use.
Policy Changes & Contact Us
Cyl88 reserves the right to update this privacy policy from time to time in line with changes in law, technology, or business practices. Any significant changes will be communicated via an in-platform notice or to your registered email address at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
For any privacy-related enquiries or to submit a request regarding your data, contact us at [email protected] or visit FAQ page us for more information.
Your Privacy, cyl88's Priority
We are committed to protecting your data at all times. Register an account today and enjoy a safe, transparent, and responsible entertainment platform with cyl88 in Malaysia.